Digital Innovation and Transformation Foundation Course

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FOUNDATION

26 Lessons

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Welcome to the Digital Innovation and Transformation Foundation course, which will teach you the basic but fundamental knowledge of the digital innovation and transformation process of organizations.

Through the course, the participant is provided with content that allow them to have an introductory knowledge of the concepts, practices and strategies related to digital innovation and transformation of the business.

The course has 10 modules:

  1. 1
    Digital Transformation Management
  2. 2
    Customer Experience Management
  3. 3
    Business Innovation Management with Design Thinking
  4. 4
    Business Development Management with Lean Startup
  5. 5
    Agile Project Management with Scrum
  6. 6
    Kanban
  7. 7
    Management 3.0
  8. 8
    Change Management 3.0
  9. 9
    Storytelling
  10. 10
    Lego Serious Play

All of them will be fully covered during the course through its lessons.

Once you have finished the course, contact us to manage the Certificate of Participation in the course, which is valid to accredit 61 PDUs to renew your PMP certification in case you are a PMP.

This course is only available to paying customers. If you want to register, you can do it here.

Digital Innovation and Transformation Foundation Course

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Digital Transformations is essential for all those organizations that want to be competitive in their sector, regardless of the size and number of workers that comprise them.

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Digital Transformations is essential for all those organizations that want to be competitive in their sector, regardless of the size and number of workers that comprise them.

Text lesson

ONLY CLIENTS

Digital Transformations is essential for all those organizations that want to be competitive in their sector, regardless of the size and number of workers that comprise them.

Text lesson

ONLY CLIENTS

Digital Transformations is essential for all those organizations that want to be competitive in their sector, regardless of the size and number of workers that comprise them.

Text lesson

ONLY CLIENTS

Digital Transformations is essential for all those organizations that want to be competitive in their sector, regardless of the size and number of workers that comprise them.

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Digital Transformations is essential for all those organizations that want to be competitive in their sector, regardless of the size and number of workers that comprise them.

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Customer Experience has progressively become a key differentiator and engine of growth and sustenance in the consumer industry.

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Customer Experience requires a strategy that must be managed in order to achieve top-down organizational cohesion and bottom-up feedback.

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Customer understanding is the cornerstone of the customer-centric experience. Focusing on the customer means putting the customer at the center of digital business transformation and their understanding is how you will achieve this.

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Designing pleasant and engaging customer experiences is key to enhancing customer loyalty and helping your brand develop a strong and engaging image.

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Customer experience measurement is the practice of measuring customer experience at all touch points throughout the customer journey, including all of their actions.

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The key pillars of a strong Customer Experience governance structure are key to helping you ensure that your Customer Experience Management remains a well-oiled machine.

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Your internal organizational culture must reflect organizational values that align with desirable customer experiences for your organization to be successful.

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Design Thinking is both an ideology and a process that focuses on solving complex problems in a highly user-centered way.

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Empathy is the cornerstone of any successful design project and the degree of understanding and empathy with users determines the success or failure of your design.

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Before proceeding to troubleshooting, a clear idea of exactly what problem you are trying to solve should be established for the user.

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Ideation helps challenge assumptions, think outside the box, and explore unfamiliar territory in order to solve real user problems.

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Before launching a product to market, you must ensure that it works as intended and that it solves the user problem exactly as planned.

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Testing the prototype allows you to capture comments and information from users, which are necessary to iterate and improve it.

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About the teacher

Víctor Reyna Vargas

System Engineer from the National University of Engineering of Lima-Peru. Organizational Agility Specialist for Business Transformation. Passionate about Digital Innovation and Transformation, Governance of Information and Technology, and Digital Government. Advisor, consultant, mentor, and trainer in matter of his specialty. He currently serves as CEO of DOBLERRE & ASOCIADOS.

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